Delivery & Returns

Delivery & Shipping

Great news, we offer international shipping services and deliver to over 200 countries. The more of you we can reach the happier we are.

Shipping to over 180 Countries

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

Free Shipping

We are glad to bring our customers great value and service. That’s why we use Registered Mail to track your parcel all the way into your local Post Office.

*You also have an option to pay for shipping for an even quicker delivery.*

How does your delivery system work?

Packages will be shipped via a courier service which is dependant on the size and weight of the product. All packages are tracked and you will receive an email with this information when your order has been shipped.

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Delivery timings

Delivery timescales depend on the location, please see below our estimated shipping times…

United States – 7-20 business days
Canada, Europe – 7-20 business days
Australia, New Zealand – 7-30 business days
Central & South America – 7-30 business days
Asia – 7-20 business days
Africa – 7-45 business days

Hair delivery is way quicker than other items, 3 – 20 business days world-wide.

Max delivery time – 60 business days.

NB – Delivery to South Africa and other previously locked countries due to COVID-19 is open and getting better with Level 1, thank you.

Returns & Refunds

Cancellations

Don’t worry, all orders can be cancelled until the point of shipping. All you need to do to cancel an order is to contact us as soon as possible.

Refunds & Exchange

We care about you and your customer satisfaction so if you need a refund you can request one no matter what.

If your refund is approved, it will be processed and applied back onto your payment method within 14 working days.

We also offer an exchange service, just contact us as soon as possible and we will take it from there.